How can we help you?
Get answers to common questions, track your order, or reach our team directly. We are here for you.
Track your order
Waiting on your Wildhorn order?
Enter your order number or tracking code to see your delivery status. You will find these in your order confirmation email.
Track OrderSupport 24/7
Reach Out Team
Have a question that is not answered below? A human reads every message, usually within 24 hours.
Support 24/7
Contact Customer Support
You can reach our Customer Support team using the message form beside this one.
- Messages are for customer care and transactional purposes only: support replies, order and shipping updates, billing and subscription assistance, account confirmations.
- Message frequency depends entirely on your enquiry.
- We reply to every message. Include your order number and the email used at checkout so we can answer in one reply instead of three.
- Your details are never shared with third parties for marketing purposes.
See our Privacy Policy and Terms of Service for more information.

FAQS
Subscription & Account
I am not through my last order yet
Then skip the next delivery rather than stopping the plan. Open your subscription page, push the date back or skip one, and everything else stays exactly as it is, including the price you signed up at. The deliveries simply catch up with you.
How do I change my delivery date or how often it ships?
Both take about two taps on your subscription page. Enter the email you used at checkout and we send you a one-time link.
If the link does not arrive within a couple of minutes, check your spam folder. That is where it ends up nine times out of ten. Still nothing? Use the form above with your order number and we will make the change for you.
How does the plan actually work?
You are on a recurring plan: we send a new supply on a set cycle and charge the card just before each one, at the price you locked in when you joined. No minimum, nothing hidden. Change the date, stretch the gap, skip one or stop at any time.
If you did not realise you were signing up for a plan, tell us using the form above and we will sort it out.
I was charged and I was not expecting it
Your plan renews before each delivery, so a charge lands ahead of every shipment. You can see your next charge date at any time and move it or skip that delivery, as long as you do it before the renewal date.
If a charge has already gone through and you did not want it, use the form above with your order number. There is no need to go to your bank.
It says I have no subscription, but I am still being charged
Almost every time, the plan sits under a different email than the one you are checking with, usually the one used at checkout. Try signing in with that address instead.
If it still does not appear, use the form above with the charge date or the last 4 digits of the card, and we will find it.
How do I cancel?
You can cancel yourself at any time from your subscription page. No phone call, no hoops.
Before you do, one honest thing: most people who write in wanting to cancel just needed a longer gap or one delivery skipped, and both of those keep your original price. Cancelling releases that price and it does not come back if you rejoin.

FAQS
Order & Shipping
Why does delivery take a little longer than Amazon?
Because we do not sit on a warehouse full of stock. Wildhorn is made in small batches so what reaches you is fresh rather than something that sat on a shelf for a year.
In practice: 1 to 3 business days to process, then about 5 to 8 business days to arrive in the US. Busy periods and international orders run longer.
Where is my order right now?
Use the tracker at the top of this page with your order number or tracking code. If it has been more than two weeks since your shipping confirmation, use the form above and we will chase it for you.
Tracking says delivered but I have not received it
Check with anyone else at the address and around the property first. Parcels are often left in a safe spot. If it does not turn up within 48 hours, use the form above with your order number and we will make it right.
Can I change my address or cancel an order?
If it has not shipped yet, yes. Use the form above as fast as you can with your order number. Once it has shipped we can no longer change it.
Do you ship internationally?
Yes. International orders are fulfilled through our logistics partner, so delivery times vary and can run noticeably longer than US orders.

FAQS
Product & Safety
How long until I feel it?
Most men notice steadier energy in the first two weeks. Month 3 is the one that matters, the point almost everyone describes as the moment it stopped being subtle. Take it daily, without gaps.
I am not seeing much yet. Should I stop?
First, do not judge it on month 2. That is when most men almost stop, and it is the worst possible month to decide on. The pattern we hear over and over is that month 3 is when it stops being subtle.
Two things matter more than anything: take it every day without gaps, and give it the full three months. If you have done both properly and still feel nothing, email us. We would rather work it out with you than have you leave quietly.
Do I have to take it every day?
Yes, that is the whole mechanism. It is food, not a stimulant, so it works on what your body gets consistently. Two capsules a day, no days off. Men who skip days and stop at week six are the ones who tell us nothing happened.
When is the best time to take it?
Two capsules with a meal, at a time you will not forget. Most men do it with breakfast. There is no loading phase and no cycling.
Any side effects?
This is freeze dried bison organ meat, not a stimulant. If you are on medication or have a medical condition, check with your doctor first, as with any supplement.
Who should avoid taking this?
Anyone pregnant, nursing, under 18, or with an existing medical condition should speak to a healthcare professional before use.

FAQS
Quality & Ingredients
What exactly is in it?
Freeze dried whole bison organs: liver, kidney, heart and organ complex. Nothing isolated, no synthetic fillers, no proprietary blend hiding the doses.
How should I store it?
Somewhere cool and dry, out of direct sunlight. No refrigeration needed. Just keep it sealed between uses.
Where is it made?
From American bison raised on open range, freeze dried and encapsulated in a registered facility. No feedlots, no hormones.
Is it third-party tested?
Every batch is produced in a registered facility under GMP conditions. If you want the detail on a specific batch, email us and we will pull it.

FAQS
Returns & Refunds
What is your refund policy?
Yes, we offer a refund within 60 days. Send us a message using the form above with your order number and we will take care of it.
How do I request a refund?
Use the form above with your order number and a line about what went wrong. No forms to fill in beyond that one.
Why does the website price differ from what I saw on social media?
Promotions run for a limited time and some are exclusive to a specific campaign. If you saw an offer you cannot find, send us the link using the form above and we will look into it.
What payment methods do you accept?
All major cards, plus the express wallets shown at checkout.


