Refund Policy – WILDHORN

Company Name: Morvane LLC

Address: 1501 South Greeley Highway, Suite C19, Cheyenne, WY 82007
Country: United States

📧 Email: hello@trywildhorn.com

📞 Phone: +1 (855) 507-9329

1. Overview

Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on this website (trywildhorn.com).

Please read carefully before placing your order. By completing a purchase, you agree to this policy.

2. Our 60-Day Money-Back Guarantee

We stand behind WILDHORN. If you are not satisfied with your results, you may request a refund within 60 days of the delivery date. Requests received after this 60-day window are not eligible.

3. What the Guarantee Covers

• The guarantee applies to one (1) opened jar per order — the jar you actually tried. You do not need to return your opened jar.
• Any additional jars must be unopened and in their original sealed packaging to be eligible for a refund. We may ask you to return unopened jars before the refund is issued.
• The guarantee is limited to one refund per customer and per household, on a first order only. Repeat orders indicate satisfaction with the product and are not covered.
• Refunds cover the product price. Shipping fees, if any, are non-refundable.

4. How to Request a Refund

To request a refund, contact our support team at hello@trywildhorn.com within 60 days of delivery with your order number.

Once your request is confirmed as eligible, we will issue a refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@trywildhorn.com within 7 days of delivery with photos of the product and packaging. We will send a replacement or issue a full refund at no additional cost to you.

6. Order Cancellations

You may cancel your order free of charge as long as it has not yet been shipped. Once an order has been shipped, the guarantee described above applies.

7. Subscriptions

If you purchased a subscription, you may cancel it at any time before your next billing date by contacting us at hello@trywildhorn.com or through your customer account. Cancellation stops future charges; orders already processed are covered by the guarantee described above, under the same conditions.

8. Abuse of the Guarantee

We reserve the right to refuse a refund in cases of fraud or abuse of this guarantee, including repeated claims across orders or households, or resale of our products.

9. Late or Missing Refunds

If you haven't received your refund after 10 business days, first check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at hello@trywildhorn.com.

10. Contact

For any questions about this Refund Policy, please contact our customer support team by email at hello@trywildhorn.com or by phone at +1 (855) 507-9329.

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