Refund policy

Refund Policy – WILDHORN

Company Name : Morvane LCC
Address : 1501 South Greeley Highway, Suite C19, Cheyenne, WY 82007
Country : United States

📧 Email: hello@trywildhorn.com

📞 Phone: +1 (855) 507-9329

1. Overview

Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds and returns may be accepted for purchases made on this website (trywildhorn.com).

Please read carefully before placing your order. By completing a purchase, you agree to this policy.

2. Return Eligibility

Due to the nature of dietary supplements, we can only accept returns under the following conditions:

  • The item is unused, unopened, and in its original sealed packaging
  • The return request is made within 90 days of delivery
  • Proof of purchase is provided (e.g., order number or receipt)

Opened, used, or damaged items cannot be returned for hygiene and safety reasons.

3. Non-Returnable Items

We cannot accept returns on:

  • Opened or used products
  • Items returned more than 90 days after delivery
  • Items purchased during clearance or final sale promotions
  • Gift cards or digital products (if applicable)

4. Refund Process

To request a refund, please contact our support team at hello@trywildhorn.com with the following details:

  • Your order number
  • The reason for return
  • Photos of the product (if applicable)

Once your return is approved:

  • You will receive instructions for returning the item
  • You are responsible for return shipping costs
  • Upon receiving and inspecting the return, we will issue a refund to your original payment method

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at hello@trywildhorn.com within 7 days of delivery with photos of the product and packaging. We will send a replacement or issue a full refund at no additional cost to you.

6. Order Cancellations

You may cancel your order free of charge as long as it has not yet been shipped. Once an order has been shipped, the standard return process described above applies.

7. Subscriptions

If you purchased a subscription, you may cancel it at any time before your next billing date by contacting us at hello@trywildhorn.com or through your customer account. Cancellation stops future charges; orders already processed follow the standard return process described above.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days, first check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at hello@trywildhorn.com.

9. Contact

For any questions about this Refund Policy, please contact our customer support team by email at hello@trywildhorn.com or by phone at +1 (855) 507-9329.